What is Fairer Practice?

A short explainer, about 85 seconds. On-screen text, no sound.

“The availability of good medical care tends to vary inversely with the need for it in the population served.”

Julian Tudor Hart. The inverse care law. The Lancet, 1971.

General practice can make a real difference

to who gets care, how it is delivered, and the outcomes patients experience.

The Fairer Practice Toolkit

Over 100 practical, evidence-informed actions, grouped by theme

Each action belongs to a theme

…and to a tier

Start where you are

Four tiers, from core first steps to leading the way

Foundation

Engaging

Achieving

Leading

Core actions for every practice

Need more planning and team involvement

Equity built into routine practice

Innovation and system leadership

The actions

Clear, practical actions

Each one explains what to do, why it matters, and ways to start.

ActionsAccess and Flexibility

Inclusive registration

FoundationAccess and Flexibility

Follow NHS registration guidelines by removing documentation barriers. Ensure patients can register for care without the need for ID or proof of address.

Approaches to implementation

Train reception and administrative staff on inclusive registration practices and NHS guidelines

Display welcoming signage in multiple languages stating that no proof of address or ID is needed

Your progress

Track your progress

Update the status and add a note. Your notes build an evidence trail.

Track progressExample Practice

Status

Not started

Not looked at this yet.

In progress

Work has begun.

Completed

Done. A note is required.

Add a note (required to complete)

Do not include any patient-identifiable information. No names, dates of birth, NHS numbers or anything else that could identify a patient.

What have you done, decided or planned? This becomes your evidence trail.

Save progress

Activity log

Nothing recorded yet. Notes and status changes will appear here, newest first.

Alex Morgan · 14 October 2026 at 10:42

Reception team briefed on registration guidance. New signage up in reception.

Progress saved

Your dashboard

See it all in one place

Your dashboard shows progress by tier. Colleagues join your practice with a code.

DashboardExample Practice

Your practice

Example Practice

Join code

H4KQ7TWMCopy codeCopied

Progress by tier

Foundation

Completed0

0% complete

Engaging

Completed0

0% complete

Achieving

Completed0

0% complete

Leading

Completed0

0% complete

Free for anyone working in UK general practice

Better care for the patients who need it most.

Fairer Practice Tracker

An independent companion to the RCGP’s Fairer Practice Toolkit. Not an RCGP website.

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Read the text of this video

“The availability of good medical care tends to vary inversely with the need for it in the population served.” Julian Tudor Hart, The inverse care law, The Lancet, 1971. A balance scale tips: the side labelled Need is heavy, the side labelled Care is light.
General practice can make a real difference to who gets care, how it is delivered, and the outcomes patients experience.
The Fairer Practice Toolkit: over 100 practical, evidence-informed actions, grouped by theme.
Each action belongs to a theme: Access and Flexibility, Advocacy and Policy, Care for Focus Patients, Continuity of Care, Digital Inclusion, Team Education, Health Literacy and Education, Health Needs Assessment, Multidisciplinary Team Approaches, Minoritised Ethnic Communities, Addressing Missingness, Networks of Support, Research, Addressing Stigma and Discrimination, Structural Competence, Trauma-Informed and Enabled Care, Values and Behaviours and Team Wellbeing. Each action also belongs to a tier.
Start where you are. Four tiers, from core first steps to leading the way. Foundation: core actions for every practice. Engaging: need more planning and team involvement. Achieving: equity built into routine practice. Leading: innovation and system leadership.
Clear, practical actions. Each one explains what to do, why it matters, and ways to start. Example: Inclusive registration, a Foundation action in the Access and Flexibility theme.
Track your progress. Update the status and add a note. Your notes build an evidence trail. The note box reminds you not to include any patient-identifiable information.
See it all in one place. Your dashboard shows progress by tier. Colleagues join your practice with a code.
Free for anyone working in UK general practice.
Better care for the patients who need it most. The scale comes level.
Fairer Practice Tracker. Sign up at fairerpractice.org.uk. An independent companion to the RCGP’s Fairer Practice Toolkit. Not an RCGP website.

The practice, person, note and numbers shown in the example screens are made up.