ACC_04EngagingAccess and Flexibility
Offer Face-to-Face Appointments Upon Request
Summary
Provide in-person consultations for patients who request or would benefit from them.
Supporting information
While remote consultations offer convenience for many, some patients have clinical, communication, or personal needs that make face-to-face appointments desirable or essential. Maintaining this option ensures equitable care for all patients.
Approaches to implementation:
- Ensure face-to-face slots are available
- Establish clear processes for patients to request face-to-face appointments
- Train staff to offer, or recognise when patients would benefit from, face-to-face consultations
- Clearly communicate that face-to-face appointments remain available when needed
Key benefits: Ensures patients with complex needs, communication barriers, or technology challenges receive appropriate care, maintaining trust and therapeutic relationships.