ACC_06EngagingAccess and Flexibility
Multi-lingual registration information
Summary
Ensure signage, registration information and online details are accessible in multiple languages spoken by your practice population.
Supporting information
Language barriers prevent many patients from understanding their rights to register and access care. Providing information in community languages demonstrates commitment to serving all residents equally.
Approaches to implementation:
- Identify the main languages spoken in your practice population
- Translate key registration information and signage into these languages
- Ensure translations are professional and culturally appropriate
- Place multilingual signage prominently at entrances and reception areas
- Include translated information on practice websites and printed materials
Key benefits: Removes language as a barrier to healthcare access, helps patients understand their rights and how to access services, and creates a welcoming environment for diverse communities.
Resources
- Guide to the NHS for vulnerable migrants, available in multiple languages.
- Doctors of the World health information in multiple languages
- What works to improve health and digital literacy in disadvantaged groups
Links open on other organisations' websites.