About this action

Staff awareness of access barriers helps create a more inclusive service. Understanding how digital exclusion, literacy challenges, and cultural differences impact healthcare access enables staff to provide appropriate support. Approaches to implementation: - Provide induction and regular training sessions on different types of access barriers - Involve patients and include patient stories and local examples to make barriers real and relatable - Teach practical skills for identifying and addressing barriers in daily work - Create reference resources summarising key barriers and solutions - Encourage staff to share experiences and learning about overcoming barriers Key benefits: Builds staff confidence in supporting all patients regardless of their challenges and reduces discrimination.