About this action

Accurate recording of language needs ensures patients receive appropriate communication support at every interaction. This systematic approach prevents language barriers compromising quality of care or patient safety. Approaches to implementation: - Update registration processes to capture preferred language and interpreter needs - Train staff on the importance of accurate language coding for patient safety - Create prompts in clinical systems to check and update language information - Establish clear processes for booking interpreters based on recorded needs - Regularly audit language data completeness and accuracy Key benefits: Improves patient safety by ensuring consistent communication support, enables better planning of interpreter services, and demonstrates organisational commitment to overcoming language barriers in healthcare.