About this action

Lack of a postal address creates cascading barriers, from receiving appointment letters to accessing benefits that support health. Providing a safe postal address removes a fundamental obstacle for patients experiencing homelessness or insecure housing. Approaches to implementation: - Train staff on the importance and sensitivity of this service and to proactively offer this at registration or other times - Establish clear protocols for patients to use the practice address - Create secure systems for storing and notifying patients about received post - Partner with homelessness services to ensure coordinated support - Monitor usage to understand the scale of housing insecurity in your patient population Key benefits: Enables access to essential services that require postal addresses, prevents health deterioration linked to missed communications, and provides dignity to patients experiencing homelessness.