ACC_19LeadingAccess and Flexibility
Walk-in clinics for Focus Patient Groups
Summary
Establish dedicated walk-in or outreach services in community hubs for those facing significant barriers.
Supporting information
Traditional appointment systems create barriers for many experiencing the worst health inequalities. Dedicated walk-in clinics designed around specific communities' needs provide accessible care that prevents health crises and builds trust.
Approaches to implementation:
- Consult Focus Patients about optimal timing, location, and service design
- Staff clinics with professionals experienced in inclusion health
- Provide comprehensive services including mental health and social support
- Create welcoming environments that reduce stigma and fear
- Partner with community organisations to promote and support access
- Monitor who attends to ensure reaching intended communities
Key benefits: Provides genuinely accessible healthcare for those most excluded from traditional services, preventing deterioration and demonstrating innovative approaches to tackling health inequalities.
Resources
- Co-production: what it is and how to do it
- Co-production guide (HEEC)
- Experienced-based co-design toolkit (point of care foundation)
- NHSE co-prodiction resource toolkit
- BMA patient and public involvement - a tool kit for GPs
- Co-production guide for Northern Ireland
- NHS Tameside and Glossop co-production guide and toolkit
- Bridging gaps example
Links open on other organisations' websites.