About this action

Peer navigators are trained individuals with relevant lived experience. They can provide uniquely effective support, bridging communities and healthcare systems. Their shared experiences build trust and understanding that GP staff alone cannot achieve. Approaches to implementation: - Recruit peer navigators from the communities you serve - Provide comprehensive training while valuing lived experience - Create meaningful roles with appropriate reward - Ensure peer navigators have genuine influence on service design - Provide regular supervision and support - Build clear boundaries while maintaining peer relationships - Evaluate impact on patient engagement and outcomes Key benefits: Transforms patient engagement through trusted relationships with those who truly understand their experiences, demonstrating how lived experience expertise can reshape healthcare delivery.