About this action

Staff may not recognise how digital exclusion affects health access or may inadvertently create barriers through assumptions about digital capability. Training helps teams provide genuinely inclusive services. Approaches to implementation: - Include digital inclusion in staff induction and training programmes - Make staff aware of digital exclusion rates in your practice population - Teach practical skills for supporting patients with digital tasks to support access and healthcare - Challenge assumptions about who is digitally excluded (not just older patients) - Create quick reference guides for non-digital alternatives to all services Key benefits: Builds a digitally inclusive culture where all staff understand their role in preventing digital exclusion, reduces unintentional discrimination, and ensures consistent support across the team.