About this action

Community-led digital literacy sessions held in trusted venues—such as libraries, community centres, places of worship or housing schemes—help reach patients who may not attend the GP practice regularly or who face barriers to digital engagement. Working with local organisations ensures culturally relevant delivery and helps build trust with marginalised groups. Pop-up sessions can support patients with tasks like using the NHS App, booking appointments, accessing test results, or understanding remote consultations. This action helps ensure that digital transformation does not leave the most disadvantaged behind. Community-led digital literacy sessions held in trusted venues such as libraries, community centres, and faith spaces can reach patients who wouldn't attend practice-based training. Working with voluntary sector partners who already have relationships with digitally excluded communities creates safer, more accessible learning environments that address both skills and confidence barriers. Approaches to implementation: - Map local voluntary organisations already working with your Focus Patients and explore partnership opportunities for digital literacy support - Co-design digital literacy sessions that address specific healthcare tasks (booking appointments, ordering prescriptions, accessing results, using the NHS App) - Schedule sessions at varied times and locations to maximise accessibility, including evenings and weekends - Promote sessions through non-digital channels including posters in community venues, faith organisations, and word-of-mouth through trusted community leaders - Provide devices or data, where possible, through partnerships with digital inclusion schemes Key benefits: Builds digital confidence in familiar, trusted settings whilst strengthening practice relationships with community partners, ultimately reducing the digital divide that contributes to health inequalities.