About this action

Digital exclusion is often exacerbated by language, literacy, and accessibility barriers. Practices that provide digital solutions with multi-lingual options, easy-read formats, and accessibility features ensure their digital tools work for patients with diverse communication needs, including those with learning disabilities, visual impairments, or limited English proficiency. Approaches to implementation: - Audit current digital platforms for accessibility using available tools like WAVE - Ask digitally excluded Focus Patients to test and provide feed back on digital platforms - Implement translation for key digital pathways in your practice's most common community languages - Create easy-read versions of essential online processes with clear visuals and simple language - Ensure website compatibility with screen readers and include options for larger text and high contrast Key benefits: Creates genuinely inclusive digital services that work for all patients regardless of language, literacy, or disability, ensuring digital transformation doesn't deepen existing health inequalities.