DIG_06LeadingDigital Inclusion
Establish Device Access Scheme for Digitally Excluded Patients
Summary
Work with libraries, local VCSEs, or PCNs to create a device loan or donation scheme to support patients without access to smartphones or tablets for online care.
Supporting information
Digital poverty prevents many patients from accessing increasingly digital healthcare services. Device lending schemes address the root cause of digital exclusion, ensuring poverty doesn't determine access to modern healthcare.
Approaches to implementation:
- Partner with digital inclusion charities and local businesses
- Identify patients unable to access services due to lack of devices
- Provide tablets or smartphones with data packages included
- Offer basic digital skills training
- Create simple guides for using devices for health tasks
- Build in technical support through volunteers or staff
- Monitor usage and impact on healthcare access
Key benefits: Removes fundamental barriers to digital healthcare for patients in poverty, preventing digital transformation from widening health inequalities.