DIG_07LeadingDigital Inclusion
Provide Digital Access Points in Waiting Areas
Summary
Install secure tablets or computer stands in waiting rooms to allow patients to access health information, book appointments, or complete forms with staff support if needed.
Supporting information
Many patients lack devices, data, or confidence to use digital health services at home. Providing supported digital access points within the practice enables digital engagement while maintaining human support for those who need it.
Approaches to implementation:
- Install secure tablets or computers in accessible, visible locations
- Ensure privacy for sensitive health tasks
- Train reception staff to provide basic digital support
- Create simple visual guides displayed near devices
- Offer headphones for accessibility and privacy
- Monitor usage to understand digital needs
- Maintain non-digital alternatives alongside digital options
Key benefits: Bridges the digital divide by providing supported access within familiar healthcare settings, ensuring digital services remain inclusive.