HLIT_01EngagingHealth Literacy and Education
Provide Multilingual, Accessible NHS Navigation Guides at Registration
Summary
Ensure that practice websites, printed materials, and patient education tools are available in clear, simple formats and common community languages, helping all patients understand their rights and how to access care.
Supporting information
Understanding how to navigate NHS services can be challenging, regardless of English proficiency. Providing accessible guides in multiple languages ensures all patients can access the care they're entitled to.
Approaches to implementation:
- Identify the main languages spoken in your practice population
- Create or source NHS navigation guides in these languages
- Include easy-read versions with pictures for patients with a learning disability
- Ensure guides explain patients' rights, how to book appointments, and when to seek help
- Make guides available in print, online, and through community partners
Key benefits: Empowers patients to navigate healthcare independently, reduces pressure on reception staff to explain basic processes repeatedly, and demonstrates commitment to serving diverse communities equitably.
Resources
Links open on other organisations' websites.