About this action

Patients frequently rely on reception staff and clinicians for guidance on community support, yet the landscape of local services changes rapidly. Regular training ensures all team members can effectively signpost patients to appropriate support, particularly those facing multiple disadvantages who may not know where else to turn. Approaches to implementation: - Create a centralised, regularly updated directory of local health and community resources - Cover this at new staff induction and schedule quarterly training sessions featuring presentations from local organisations - Assign a team member to maintain relationships with key community organisations - Develop quick reference guides for common signposting scenarios Include signposting competency in staff inductions and appraisals Key benefits: Empowers all staff to provide accurate, timely signposting that connects patients with vital community support, reducing pressure on clinical services whilst addressing wider determinants of health.