About this action

Regular, culturally appropriate, anonymised feedback methods (e.g., surveys, patient forums) help practices identify gaps in care experienced by patients from ethnic minority backgrounds. Listening actively to patient experiences facilitates targeted actions to address discrimination, misunderstandings, and structural issues, enhancing trust. Standard patient feedback mechanisms often fail to capture experiences of minoritised ethnic communities due to language barriers, cultural differences in giving feedback, or lack of trust. Creating specific, culturally appropriate feedback routes ensures these voices are heard and acted upon. Approaches to implementation: - Develop multiple feedback channels including verbal, written, and digital options in relevant languages - Partner with community organisations to gather feedback in safe, trusted spaces - Use community researchers or peer interviewers who share language and cultural background - Ensure feedback specifically asks about experiences of discrimination or cultural safety - Create clear processes for how feedback will lead to changes - Report back to communities on actions taken in response to their feedback I- nclude ethnic minority patient representatives in practice decision-making forums Key benefits: Creates services that genuinely respond to the needs of all communities, builds trust by demonstrating that feedback leads to change, and helps identify and address discriminatory practices or cultural barriers.