About this action

Comprehensive resource lists enable effective signposting and strengthen social prescribing for Focus Patients. Clear, regularly updated lists of local services (such as housing support, charities, welfare advice, employment assistance, and social prescribing initiatives) enable staff to effectively refer and connect patients to wider community resources, enhancing holistic care. Practices should recognise that staff often face significant stress and potential burnout from dealing with complex patient needs. Adequate training and support for staff on local resources can enhance their ability to effectively manage patient interactions. Administrative and reception staff play a critical frontline role in connecting patients to community resources. Approaches to implementation: - Map all local services relevant to your Focus Patient needs - Engage with other practices within your networks to build resource lists - Include practical details: referral routes, eligibility, waiting times, costs - Engage link workers and social prescribers to create and maintain the resource - Make lists easily accessible to all staff during consultations - Regular review to ensure information remains current and accurate Key benefits: Enables staff to confidently signpost to appropriate support, multiplies the practice's impact through community partnerships, and ensures Focus Patients access all available help beyond medical care.