VAL_01EngagingValues and Behaviours
Promote Shared Discussion of Team Values
Summary
Use regular team spaces to explore and reflect on the values that underpin how you work with each other and your patients.
Supporting information
Values drive behaviour, yet teams rarely discuss explicitly what matters most in their work. Regular values discussions create shared understanding, reinforce a shared sense of purpose, and support emotional safety and a commitment to equitable care, particularly important when supporting patients facing discrimination or disadvantage.
Approaches to implementation:
- Hold a values summit, where the whole practice team agrees on shared and mutual values that can support equitable care
- Document key themes to build shared language and accountability over time
- Use real scenarios to discuss how values translate into daily practice decisions
- Include all staff roles in discussions - reception staff's values matter as much as clinicians'
- Connect values discussions to specific improvements for Focus Patient care
Key benefits: Creates team cohesion around equity goals, surfaces and resolves values conflicts that can undermine care, and builds collective commitment to serving marginalised patients with dignity and respect.