About this action

A visible values charter translates abstract values into concrete commitments and acts as a reminder of the culture your team is striving to build. When created together with staff and patients, it supports shared ownership and reinforces positive behaviours. It also sends a clear message to patients about what they can expect and what is expected of them in return. Charters can guide decisions, shape recruitment and appraisal processes, and help resolve conflict in ways that are aligned with core principles. Approaches to implementation: - Facilitate inclusive workshops with staff, patients, and community representatives - Focus on specific behaviours that demonstrate values in action - Keep language simple and accessible - avoid healthcare jargon - Display prominently in waiting areas and staff spaces - Review annually to ensure the charter remains living and relevant Key benefits: Makes equity commitments visible and accountable to patients, guides behaviour in challenging situations, and demonstrates to marginalised communities that they can expect respectful, inclusive care.